Nick Smith, Contract Manager at BSkyB, knows how important it is to get good service. As the base of Sky TV in the UK, there are numerous important people on site to impress including celebrity guests, all of whom enjoy a variety of food from the two restaurants and bistro. Ensuring the kitchens run smoothly is of paramount importance. Hobart Service has worked alongside the team at BSkyB to develop a great working relationship. “I feel like the engineers are a part of the business” Nick explains. “They’re familiar with the kitchens and our equipment, and are always readily prepared - I don’t hesitate to call them.” Communication is a vital part of the service they receive, as Nick notes, “We are always talking to each other, and nothing gets missed. They understand our needs and always deliver.” “The reaction time is brilliant” Nick explains. “The engineers realise how important our equipment is. They arrive quickly, enabling a swift fix and giving the chefs the tools back to run the menu.” The Preventative Maintenance visits offered are equally as valued, and with gas and electrical safety checks as standard, they are a defi nite essential to the wellbeing of the staff and visitors. The engineers ensure all the equipment is brought back to the best condition possible and also work with the kitchen staff to ensure the machines are used properly. “Hobart knows what it takes to get a kitchen running efficiently. The user training they provide is really fantastic. I’m always impressed that they take that responsibility, and take the time to work with us to ensure our machines are operated properly. It provides real reassurance that our machines are being looked after.” Alongside all of these benefits, with Hobart Service EXTRA contracts there are no hidden costs, a real advantage when it comes to controlling budget. Nick remarks “Having our EXTRA contracts has really helped with budget management. Because we pay no call out charge and no charge for labour, it’s really simple to manage costs.”

“With Hobart you have the
reassurance that your service
is being provided by one of the
biggest companies with true
expertise, who also provide a
really personal service. It’s truly
reassuring to have the same
engineers each time.”
Nick Smith,
Contract Manager, BSkyB