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SERVICE RESPONSE
CUSTOMER SERVICE
Case Studies
HOSPITALITY
Prestonfield House Hotel
HOBART offer complete turnkey solution for luxury 5-star hotel
HEALTHCARE
Royal Berkshire Hospital
HOBART Twinline Flight Dishwasher installation saves time on over 20,000 covers a day
STADIUM
The Kia Oval
HOBART dishwashers installed into the prestigious kitchens at The Kia Oval - the home of Surrey Country Cricket Club.
HEALTHCARE
Daisy Hill Hospital
HOBART Service Technicians installed a flight dishwasher for Daisy Hill Hospital in Northern Ireland.
MARINE
“The Stena Edda ship is a passenger and vehicle ferry operated by Stena Line between Birkenhead and Belfast. With a high number of covers catered to every day, it is essential that any issue we have with our catering equipment is dealt with as soon as possible with immediate parts availability to reduce downtime to a minimum.
“HOBART Service have been excellent. All problems the Technician was shown have been sorted, with no return to site required - our machines have been left working like new.”
Piotr Wojciechowicz, Senior Chief Engineer - Stena Edda
HEALTHCARE
“When I thanked the Imperial Estates team for their work, they told me how grateful they were for the support from HOBART UK, hence wanting to write to you. They were especially appreciative of the support provided to continue maintaining the service of critical equipment and for attending site for call out repairs in difficult circumstances.
"Thank you. Your company made a big difference to the way the Trust was able to respond. ”
Paula Vennells CBE, Chair - Imperial College Healthcare
HOSPITALITY
“I would not hesitate to recommend Hobart due to the outstanding quality of their performance and the equally outstanding maintenance support network provided.
“The call-out response to any breakdown or maintenance issue is very fast – the engineer usually has any parts required for a repair in his van. We are wholly satisfied that we receive a professional, expert service and feel that Hobart Service matches our unstinting demands for quality.
“The main driver for deciding to use Hobart warewashers is the superior quality of the performance which meets all the exacting demands of our busy kitchen and restaurant. Furthermore, the maintenance and breakdown service is personal, efficient, fast and reliable, which is just as important to us.”
Alain Roux, Chef Patron and Director - The Waterside Inn
HOSPITALITY
"The call-out response to any breakdown or maintenance issue is very fast - the engineers are extremely well trained and knowledgeable, we receive a professional, expert service and feel that Hobart Service matches our unstinting demand for quality."
General Manager - Mitchells and Butlers
HEALTHCARE
“HOBART Service have provided a good maintenance and reactive service across my 3 sites: St Marys, Charing Cross and Hammersmith hospitals. The Service Technicians have always attended reactive callouts in the agreed timespan, provided relevant documentation when requested, assisted and stepped up when other 3rd party contractors haven’t been able to assist.
"When we took our contract on we had no asset list or asset labelling undertaken and HOBART Service have assisted in all these areas. The Service Technicians who attend site are polite, competent, always in correct attire and PPE, abiding to all health and safety rules and regulations whilst on the hospital wards and in clinical and catering areas.”
Marie Hill, Facilities Manager - CBRE for St Marys, Charing Cross and Hammersmith hospitals
