PRIVACY POLICY

At HOBART UK, we aim to be open about the way our site works to collect user data, and we are committed to safeguarding the privacy of our website visitors.  This policy sets out how we will treat your personal information.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.HOBARTUK.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. On our Site, we use ‘Usercentrics’ content management platform. To read more about how we use cookies, visit https://www.hobartuk.com/gtc
• For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

HOW DO WE USE YOUR PERSONAL INFORMATION?

When you supply us with personal information on the website, through our online contact form, we use the information that we collect generally to communicate with you and answer any queries you may have. When in line with the preferences you have shared with us, we may also use this data to provide you with information or  advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information within the ITW Group of Companies, including HOBART UK, HOBART Service UK and others. For the full list of ITW Companies, please visit: https://www.itw.com/about-itw/business-segments/food-equipment/.

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use Instapage https://instapage.com/ and Arkflux https://www.arkflux.com/ as third-party hosts for some of our website pages. These Instapage and Arkflux pages work as an extension of our website, any Personal Information you provide through these pages will be used in line with our Privacy Policy.

Instapage and Arkflux both collect Device Information in the same way as our website, all detailed above in our Privacy Policy.

On our Site and on Instapage and Arkflux, when you “opt-in” to our marketing communications, data is automatically stored in third party websites: Campaign Monitor https://www.campaignmonitor.com/ and Arkflux https://www.arkflux.com/. These websites are used only to store information and to contact “opted in” customers direct via email campaigns and other marketing campaigns.

Where relevant and where the appropriate consent has been provided, your Personal Information may be shared with Caterlyst www.caterlyst.co.uk. Caterlyst is a third-party website which may send you information about other products and services within the Foodservice industry as a part of carrying out ‘legitimate interests’.

Legitimate interests are outlined in the GDPR regulations as “the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)”

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

OPT OUT OF MARKETING COMMUNICATIONS

You can Opt Out of marketing messages at any time by emailing us privacy(at)hobartuk.com. Alternatively, if you click ‘Unsubscribe’ in any marketing email communication we send you, your information will be removed for our marketing database.

LEGAL BASIS FOR PROCESSING YOUR INFORMATION

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. 

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person e.g. in response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes).

YOUR RIGHTS

You have a right to request access to, correct or update the personal data which we hold about you. You also have a right ask us to erase your personal data, to restrict the processing of your personal data and the right to receive your personal data that you have provided to us and to transit such personal data to another data controller.

To make a request, please contact us at privacy(at)hobartuk.com or by post to the Data Protection Team, Hobart UK, Southgate Way, Orton Southgate, Peterborough, PE2 6GN.

If you think any information we have about you is incorrect or incomplete, please write to us or email us and we will correct or update any information as soon as possible.

If you are unhappy with our processing of your personal data, you have the right to complain to the Information Commissioner’s Office at any time. Please visit www.ico.org.uk for more information.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customer.service(at)hobartuk.com or by mail using the details provided below:

HOBART UK. Southgate Way, Orton Southgate, Peterborough, PE2 6GN, United Kingdom