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Website Privacy Policy

At Hobart UK, we aim to be open about the way our site works to collect user data, and we are committed to safeguarding the privacy of our website visitors to www.hobartuk.com www.hobartindependent.co.uk www.hobartpartners.co.uk this policy sets out how we will treat your personal information.

After reading this Privacy Notice, which is incorporated into and is a part of this Website's Terms and Conditions, you will understand

1. What Information Hobart UK collects from you and how we use it

2. The Legal Basis for processing

3. How we use cookies

4. Links to third party websites

5. What Hobart does about children visiting our sites

6. How long we retain personal data

7. Who we share your personal information with and how

8. Your data protection rights for personal information held by Hobart UK

9. Security measures for your personal information

10. How you can contact Hobart UK

11. Changes to this notice

1. What information Hobart UK collects from you and how we use it

This privacy notice tells you what to expect when Hobart collects personal information. It applies to information we collect about:

• people who use our services, e.g. people who purchase products and make information or availability enquiries, place a service call, renew or initiate service contracts, validate warranty and purchase parts and accessories.
• Complainants and other people who notify us under the Data Protection Act;

Some of the information that we collect may be personally identifiable (that is, information that can be uniquely identified with you, such as your name, address, e-mail address, phone number, etc.). Hobart UK uses this information for the purposes of pursuing its ordinary course of business as described in more detail below.

Passive Information Collection

Some of the information we collect depends on the settings on your web browser. Please check your web browser if you want to learn what information your browser sends or how to change your settings. In addition to the information sent by your web browser, as you navigate through a web site, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection.

Like most web site operators, we track IP addresses, use both session and persistent cookies, and assign Internet tags. Our system also automatically gathers information about the areas you visit on this site and collects operational information about the technology you use, such as your browser, type of computer, operating systems and Internet service providers.

We passively collect information to understand what areas of this site are most popular, which areas may require improvement and what technologies are being used by our visitors. This information helps us to update and improve this site. We also use this information for security purposes, to detect and to block security breaches and to provide you with a safe online environment

2. Legal basis for processing your information

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we need the personal information to fulfil a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. We will process your information for any of the purposes below.

• administering, operating, maintaining and improving the website;
• contacting you to inform your organisation of new products and services we will be providing;
• evaluating your organisations eligibility for certain types of offers, products and services;
• helping us improve and personalise the website, our marketing, products and services;
• performing analytics and conducting customer research, including general market research or surveying our customers’ needs and opinions on specific issues, generating sales and traffic patterns, and to analyse advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis (if legally permissible);
• answering your questions and responding to your requests;
• providing your organisation with information about our other products and services and regular updates on issues that may be of interest to your organisation performed through
marketing channels such as (but not limited to), traditional mail, email, fax, newsletter, social media posts, online advertising and search engines including periodic sending of promotional materials on products, services and promotions of Hobart UK specifically dedicated to your organisation (direct marketing). • complying with applicable laws, regulations, court orders, government and law enforcement agencies’ requests, to operate our systems properly and to protect ourselves, our users and customers and to solve any customer disputes;
• Segmenting our customer base and help us develop offers, products and services to provide your organisation with the best customer experience;
• Communicating with you on other matters (e.g., to send you service reminders, technical notices, updates, security alerts, support and administrative messages or service bulletins);
• Other purposes that you have specifically agreed to; and otherwise permitted by applicable law;

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "How to contact us" heading below.

3. Our Use of Cookies

As required by the UK interpretation of EU law on Cookies, we have reviewed the cookies used by our service and include advice on a pop-up so that you can manage the use of cookies. You can read more about how we use cookies on our www.hobartuk.com/cookie-policy

When someone visits www.hobartuk.com, www.hobartindependent.co.uk, www.hobartpartners.co.uk we use a third-party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We do not make any attempt to find out the identities of those visiting our website. We will make it clear when we collect personal information and will explain what we intend to do with it.

4. Links to Third Party Websites

This notice applies only to the Hobart UK website portfolio (including but are not limited to) www.hobartuk.com www.hobartindependent.com www.hobartpartners.com and not to any third-party sites that may be accessible from here.

5. What Hobart UK does about children visiting our sites

This site is not intended for children under the age of 13. We will not knowingly collect information from site visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose online. If your child has submitted personal information and you would like to request that such information be deleted from our records, you may do so by using the feedback mechanisms provided, or by writing us.

6. How long we retain your personal information

Hobart UK retains the personal information collected on the web site for as long as necessary to provide the services, products and information you request or as permitted by applicable law and in line with our data retention practices

7. Who do we share your personal information with and how

For the purposes mentioned above, we may share your personal information with third parties. To make improvements to our website we may gather information that helps us understand how customers use it. For example, we may research the collected information to determine which areas of the site our customers most frequently access. Hobart UK may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include individual identifying information. Personal information such as your name and email address will not be used in our research.

We do not sell, trade, rent, disclose, transfer or otherwise share your personal information, except as follows:

Our group companies, third party service providers and partners: We may employ third party service providers (i.e., companies or individuals engaged by us) to perform certain functions on our behalf and under our instructions. Examples include database management, maintenance services, web analytics, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing sales and marketing assistance, processing credit card payments, and providing customer service. Third party service providers may for instance include IT companies, credit card processors, credit rating agencies or legal, financial and other advisors. Any third-party provider who provides data processing services to us, or who otherwise processes personal information for purposes that are described in this Privacy Notice will have access only to such personal information as it needs to perform its specific functions, and only for performing these functions. We will ensure that any third-party service provider is aware of and abides by these obligations. We will also ensure that any third-party service provider processes your personal information as required by applicable data protection laws and that they adopt adequate technical and organizational security measures.

Courts, competent law enforcement authorities and regulatory, government agency: We may share personal information when we believe it necessary to comply with applicable law or regulation, to exercise, establish or protect our legal rights, or to protect your vital interests, the rights or safety of our website, other users, or third parties (e.g., for fraud protection purposes). Without limitation, this may include cases in which we are required to share personal information by the law or binding order of courts, law enforcement authorities or regulators.

Potential or actual buyers (and its or their agents and advisers): As we continue to develop our business, we might sell all or parts of our website or business. We may disclose your personal information to an actual or potential buyer (and its agents and advisers) about any actual or proposed purchase, merger or acquisition of any part of our business or website, if we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice.

Any other person: if agreed by you (e.g., where you consent to other types of data transfers about enrolling for a specific service).

8. Your data protection rights for personal information held by Hobart UK

You have the following data protection rights;

• If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided in section 9 of this document under the “How you can contact Hobart UK” heading. Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you and to which you are entitled, for which we may make a charge up to the maximum as allowed by applicable law. You may request that we rectify any personal information that is inaccurate or delete any personal information that you think we no longer have a legitimate purpose for processing, as may be required by law. Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.

• In addition, you can object to the processing of your personal information in certain situations, including where your personal information is processed based on legitimate interests.

• You can also ask us, in certain situations, to restrict processing of your personal information (i.e. stop processing but retain the information), or to provide portability of your personal information (i.e. transfer your personal information to you or another party as you request). Again, you can exercise these rights by contacting us using the contact details provided in section 9 of this document under the “How you can contact Hobart UK” heading.

• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided in section 9 of this document under the “How you can contact Hobart UK” heading.

• Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority, which in the UK is the Information Commissioners' Office ico.org.uk

• We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

9. Security measures for your personal information

We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted.

10. How you can contact Hobart UK

Hobart tries to meet the highest standards when collecting and using personal information. We encourage people to bring to our attention any circumstances in which they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures and we are happy to provide any additional information required.

If you want to request information or discuss any aspects of our privacy policy you can email us at privacy@hobartuk.com or write to:

Data Protection Team,
Hobart UK,
Southgate Way,
Orton Southgate
, Peterborough
PE2 6GN

11. Changes to the notice

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This privacy notice was last updated on 23rd May 2018