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Southgate Way,
Orton Southgate,
Peterborough, PE2 6GN
0844 888 7777
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Terms and Conditions

Cookie Policy

Hobart UK respects your personal privacy and is committed to adhering to the applicable privacy and data protection laws and industry guidelines, including GDPR. This cookie notice ("Cookie Notice") and our Website Privacy Notice available below describe how we handle the personal information that you provide to us on this website. This notice applies only to the Hobart UK website portfolio (including but are not limited to and not to any third-party sites that may be accessible from here.


To make this website simpler to use and navigate, we sometimes place a small data file on your computer or device. These are known as cookies. Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

They make your visit simpler by:

  • Remembering settings, so you don't have to re-enter them at every page you visit
  • Remembering information you've given so you don't need to keep re-entering it
  • Measuring how you use our website so we can improve it to meet your needs

We use cookies to make the site work better for you and because they are essential to the usage of our website. You can manage and/or delete these small files as you wish. Learn more about cookies and how to manage them at

If you prevent cookie usage on this website then please note that some parts may then be inaccessible or not function properly.

If you do not want any information collected, then you should choose not to use the Hobart UK web sites.

How we use cookies

Our website may use cookies in several places - we’ve listed each of them below with more details about why we use them.

Cookie Preference

Name - Cookie Preference
Content - Stores the user's cookie consent state for the current domain 1 Year
Expires - 1 year

This cookie is used to remember a user’s acceptance of our cookies on This cookie is used to remove the notification regarding cookies at the bottom the screen Content Expires CookieConsent Stores the user's cookie consent state for the current domain 1 Year

Measuring Website Usage (Google Analytics)

We use Google Analytics to collect information about how people use this site. We do this to make sure it is meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.

The following cookies are set by Google Analytics:

_ga - Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires - 2 Years
_gat - Used by Google Analytics to throttle request rate. Expires - Session
_gid - Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires - Session
collect Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. Expires - Session

YouTube Cookies

GPS - Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. Session
PREF - Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. 8 Months
VISITOR_INFO1_LIVE - Tries to estimate the users' bandwidth on pages with integrated YouTube videos. - 179 Days
YSC - Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Read more at YouTube’s embedding videos information page.

Vimeo Cookies

Name - Content. Expires
Vuid - Vimeo Analytics unique id. Session
Player - N/A. Session
JSESSIONID - Unique ID. Session

We embed some videos from our official Vimeo channel using Vimeo's embedded video player.

Wufoo Forms

ep201 [x2] - Saves user states across page requests when completing a web-based survey. Session
ep202 [x2] - Saves user states across page requests when completing a web-based survey. 1 Year
SSLB - Contains a unique ID as well as the date of the user's last visit to the website. This data is used to recognise returning users in order to personalise the website content and generate statistical data. Session
SSID - Unclassified. 1 Year
SSPV - Unclassified. 1 Year
SSRT - Unclassified. 1 Year
SSSC - Unclassified. Session

We sometimes use Wufoo to embed forms on our site.

Zoho Live Chat

8fa6dbc102 - Unclassified. Session
LS_CSRF_TOKEN - Unclassified. Session
JSESSIONID - Preserves users states across page requests. Session
lang - Remembers the user's selected language version of a website.Session

How you can contact Hobart UK

If you have any questions, comments or concerns about this Privacy Notice or the information practices of this site, please contact us at:

Hobart UK
Southgate Way,
Orton Southgate,

Compliance and Cooperation with Regulatory Authorities

We review our privacy notice on a regular basis. Our procedures and practises are in line with the GDPR set by the EU, which will remain the case after the UK has left the EU. For more information, please contact If you want to request information or discuss any aspects of our privacy policy you can email us at privacy(at)

Changes to the Notice

Hobart UK reserves the right to update or modify this Cookie Notice, at any time and without prior notice, by posting the revised version of this Cookie Notice on our Hobart UK's website. If we modify this Privacy Notice, the modifications will only apply to personal information we collect after we have posted the revised Cookie Notice on the Website.

Company Information

Hobart UK is a division of ITW Limited
Company number 559693

Registered office: ITW Limited, Nexus House, Station Road, Egham, Surrey,
TW20 9LB

Tel: 0844 888 7777
Calls may be recorded for training and quality purposes.

Although every care is taken to publish correct information on the website all details must be confirmed and agreed
at the point of order.

Registered Address

Trading Address:
Southgate Way,
Orton Southgate,

Privacy Policy

Website Privacy Policy

At Hobart UK, we aim to be open about the way our site works to collect user data, and we are committed to safeguarding the privacy of our website visitors to this policy sets out how we will treat your personal information.

After reading this Privacy Notice, which is incorporated into and is a part of this Website's Terms and Conditions, you will understand

1. What Information Hobart UK collects from you and how we use it

2. The Legal Basis for processing

3. How we use cookies

4. Links to third party websites

5. What Hobart does about children visiting our sites

6. How long we retain personal data

7. Who we share your personal information with and how

8. Your data protection rights for personal information held by Hobart UK

9. Security measures for your personal information

10. How you can contact Hobart UK

11. Changes to this notice

1. What information Hobart UK collects from you and how we use it

This privacy notice tells you what to expect when Hobart collects personal information. It applies to information we collect about:

• people who use our services, e.g. people who purchase products and make information or availability enquiries, place a service call, renew or initiate service contracts, validate warranty and purchase parts and accessories.
• Complainants and other people who notify us under the Data Protection Act;

Some of the information that we collect may be personally identifiable (that is, information that can be uniquely identified with you, such as your name, address, e-mail address, phone number, etc.). Hobart UK uses this information for the purposes of pursuing its ordinary course of business as described in more detail below.

Passive Information Collection

Some of the information we collect depends on the settings on your web browser. Please check your web browser if you want to learn what information your browser sends or how to change your settings. In addition to the information sent by your web browser, as you navigate through a web site, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection.

Like most web site operators, we track IP addresses, use both session and persistent cookies, and assign Internet tags. Our system also automatically gathers information about the areas you visit on this site and collects operational information about the technology you use, such as your browser, type of computer, operating systems and Internet service providers.

We passively collect information to understand what areas of this site are most popular, which areas may require improvement and what technologies are being used by our visitors. This information helps us to update and improve this site. We also use this information for security purposes, to detect and to block security breaches and to provide you with a safe online environment

2. Legal basis for processing your information

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we need the personal information to fulfil a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. We will process your information for any of the purposes below.

• administering, operating, maintaining and improving the website;
• contacting you to inform your organisation of new products and services we will be providing;
• evaluating your organisations eligibility for certain types of offers, products and services;
• helping us improve and personalise the website, our marketing, products and services;
• performing analytics and conducting customer research, including general market research or surveying our customers’ needs and opinions on specific issues, generating sales and traffic patterns, and to analyse advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis (if legally permissible);
• answering your questions and responding to your requests;
• providing your organisation with information about our other products and services and regular updates on issues that may be of interest to your organisation performed through
marketing channels such as (but not limited to), traditional mail, email, fax, newsletter, social media posts, online advertising and search engines including periodic sending of promotional materials on products, services and promotions of Hobart UK specifically dedicated to your organisation (direct marketing). • complying with applicable laws, regulations, court orders, government and law enforcement agencies’ requests, to operate our systems properly and to protect ourselves, our users and customers and to solve any customer disputes;
• Segmenting our customer base and help us develop offers, products and services to provide your organisation with the best customer experience;
• Communicating with you on other matters (e.g., to send you service reminders, technical notices, updates, security alerts, support and administrative messages or service bulletins);
• Other purposes that you have specifically agreed to; and otherwise permitted by applicable law;

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "How to contact us" heading below.

3. Our Use of Cookies

As required by the UK interpretation of EU law on Cookies, we have reviewed the cookies used by our service and include advice on a pop-up so that you can manage the use of cookies.

When someone visits,, we use a third-party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We do not make any attempt to find out the identities of those visiting our website. We will make it clear when we collect personal information and will explain what we intend to do with it.

4. Links to Third Party Websites

This notice applies only to the Hobart UK website portfolio (including but are not limited to) and not to any third-party sites that may be accessible from here.

5. What Hobart UK does about children visiting our sites

This site is not intended for children under the age of 13. We will not knowingly collect information from site visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose online. If your child has submitted personal information and you would like to request that such information be deleted from our records, you may do so by using the feedback mechanisms provided, or by writing us.

6. How long we retain your personal information

Hobart UK retains the personal information collected on the web site for as long as necessary to provide the services, products and information you request or as permitted by applicable law and in line with our data retention practices

7. Who do we share your personal information with and how

For the purposes mentioned above, we may share your personal information with third parties. To make improvements to our website we may gather information that helps us understand how customers use it. For example, we may research the collected information to determine which areas of the site our customers most frequently access. Hobart UK may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include individual identifying information. Personal information such as your name and email address will not be used in our research.

We do not sell, trade, rent, disclose, transfer or otherwise share your personal information, except as follows:

Our group companies, third party service providers and partners: We may employ third party service providers (i.e., companies or individuals engaged by us) to perform certain functions on our behalf and under our instructions. Examples include database management, maintenance services, web analytics, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing sales and marketing assistance, processing credit card payments, and providing customer service. Third party service providers may for instance include IT companies, credit card processors, credit rating agencies or legal, financial and other advisors. Any third-party provider who provides data processing services to us, or who otherwise processes personal information for purposes that are described in this Privacy Notice will have access only to such personal information as it needs to perform its specific functions, and only for performing these functions. We will ensure that any third-party service provider is aware of and abides by these obligations. We will also ensure that any third-party service provider processes your personal information as required by applicable data protection laws and that they adopt adequate technical and organizational security measures.

Courts, competent law enforcement authorities and regulatory, government agency: We may share personal information when we believe it necessary to comply with applicable law or regulation, to exercise, establish or protect our legal rights, or to protect your vital interests, the rights or safety of our website, other users, or third parties (e.g., for fraud protection purposes). Without limitation, this may include cases in which we are required to share personal information by the law or binding order of courts, law enforcement authorities or regulators.

Potential or actual buyers (and its or their agents and advisers): As we continue to develop our business, we might sell all or parts of our website or business. We may disclose your personal information to an actual or potential buyer (and its agents and advisers) about any actual or proposed purchase, merger or acquisition of any part of our business or website, if we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice.

Any other person: if agreed by you (e.g., where you consent to other types of data transfers about enrolling for a specific service).

8. Your data protection rights for personal information held by Hobart UK

You have the following data protection rights;

• If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided in section 9 of this document under the “How you can contact Hobart UK” heading. Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you and to which you are entitled, for which we may make a charge up to the maximum as allowed by applicable law. You may request that we rectify any personal information that is inaccurate or delete any personal information that you think we no longer have a legitimate purpose for processing, as may be required by law. Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.

• In addition, you can object to the processing of your personal information in certain situations, including where your personal information is processed based on legitimate interests.

• You can also ask us, in certain situations, to restrict processing of your personal information (i.e. stop processing but retain the information), or to provide portability of your personal information (i.e. transfer your personal information to you or another party as you request). Again, you can exercise these rights by contacting us using the contact details provided in section 9 of this document under the “How you can contact Hobart UK” heading.

• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided in section 9 of this document under the “How you can contact Hobart UK” heading.

• Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority, which in the UK is the Information Commissioners' Office

• We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

9. Security measures for your personal information

We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted.

10. How you can contact Hobart UK

Hobart tries to meet the highest standards when collecting and using personal information. We encourage people to bring to our attention any circumstances in which they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures and we are happy to provide any additional information required.

If you want to request information or discuss any aspects of our privacy policy you can email us at privacy(at) or write to:

Data Protection Team,
Hobart UK,
Southgate Way,
Orton Southgate
, Peterborough

11. Changes to the notice

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This privacy notice was last updated on 23rd May 2018

UK and EU Competition Law Compliance Statement

ITW Limited and each of its business units in the United Kingdom (“ITW”), including Hobart UK, has a long tradition of establishing and complying with high standards of business behaviour, standards which often exceed the applicable laws and regulations of those countries in which it operates. It has been and will continue to be the policy of ITW to comply with all applicable laws.

In the complex area of competition law, the Board of Directors of ITW has issued a Compliance Policy and Manual to help ITW personnel understand and comply with UK and EU competition laws. The Board of Directors and all employees of ITW share a commitment and a responsibility to compete fairly and honestly on the basis of price, quality and service, and in full compliance with law and with ITW’s competition policy.

Modern Slavery Act Statement

ITW Modern Slavery and Human Trafficking Statement

This Statement relates to our fiscal year ended December 31, 2019. It describes the activities of Illinois Tool Works Inc and its consolidated subsidiaries (the “Company,” “ITW,” “we,” “us” and “our”) to eliminate slavery and human trafficking from its business and supply chains.


ITW recognizes that our impact extends far beyond our own walls. To further our positive impact on our shared world, we are committed to fostering responsibility across our value chain,through the impact of our products, as well as via our global supplier network.

The Company is a global manufacturer of a diversified range of industrial products and equipment with 84 divisions in 53 countries. The ITW Culture is one of the key drivers of our enterprise strategy and encompasses our Core Values of Integrity, Respect, Trust, Shared Risk and Simplicity. We integrate into our Core Values, the principles of the United Nations Global Compact, Universal Declaration of Human Rights and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work. Our Core Values, communicated throughout the Company, call for the highest ethical standards in all interactions with all stakeholders.

We have prepared this Statement on a combined basis to comply with both the California Transparency in Supply Chains Act and the UK Modern Slavery Act and for our entire company, because our Core Values, Statement of Principles of Conduct, Human Rights Policy, Supplier Code of Conduct, Supplier Expectations and Conflict Minerals Policy Statement, together provide the over-arching compliance framework relating to slavery and human trafficking across our entire enterprise (which we sometimes refer to herein collectively as “modern slavery”). However, not all of the entities that are part of the Company are subject to the California Transparency in Supply Chains Act or the UK Modern Slavery Act.

We believe that the risks of modern slavery in our own businesses are remote given the nature of our businesses and workforce coupled with our internal policies and procedures. Where we have identified risks inherent in suppliers, as further discussed below, we have established procedures to mitigate the risks of modern slavery in our supply chains for products from those suppliers.

Where practicable, we seek to maintain long-term relationships with local suppliers, to help ussource more responsibly and reduce the risk of sourcing from an unethical supplier.

Codes of Conduct

The ITW Statement of Principles of Conduct mandates compliance with human rights requirements around the globe, including environmental, health and safety laws that protect the
well-being of employees, and laws against slavery, human trafficking and child labor. The ITW Statement of Principles of Conduct applies to all of our employees and internal business

In addition, ITW’s Supplier Code of Conduct holds our suppliers accountable to the same standards of conduct set forth in our Statement of Principles of Conduct. The Supplier Code of
Conduct specifically prohibits our suppliers from employing workers that are younger than minimum age (and in any case, under the age of 15) or from knowingly sourcing from suppliers associated with human trafficking. The Supplier Code of Conduct also requires our suppliers to take reasonable efforts to ensure that their suppliers comply with our policies. We expect our suppliers to be in compliance with the Supplier Code of Conduct, and we do not knowingly do business with suppliers who violate laws for the protection of human rights or human health and safety.

We also have published Supplier Expectations. Among other things, our Supplier Expectations indicate that we expect suppliers to comply with all applicable laws and regulations around the globe, including those pertaining to human rights and laws against slavery, human trafficking and child labor.

Furthermore, we have published a Human Rights Policy. Our Human Rights Policy indicates that we are committed to human rights in the workplace. Among other things, this includes providing a workplace that protects employee well-being and safety and compliance with all applicable laws regarding slavery, human trafficking and child labor.

Steps to Mitigate Slavery and Human Trafficking Risk

We engage in the activities discussed below to mitigate the risk of modern slavery in our supply chains.

Consistent with our decentralized operating structure, our individual businesses are responsible for assessing and addressing risks of modern slavery in their supply chains, based on their particular business and risk profile. In recognition of the different risk profiles of our businesses,we have elected not to take a prescriptive approach to this area of compliance as we believe that enabling individual businesses to take a thoughtful, tailored approach to addressing modern slavery risk is more effective than a prescriptive approach, and our business units are expected to operate in accordance with our Core Values, the ITW Statement of Principles of Conduct, theSupplier Code of Conduct, the Supplier Expectations, the Human Rights Policy and other ITW policies.

Supplier and Risk Assessments; Supply Chain Verification. Our businesses evaluate prospective suppliers during supplier selection and periodically thereafter based on their business and risk profile and role in our supply chain. The evaluation may include steps to assess risks of modern slavery. The steps taken to assess modern slavery risk typically include a request that suppliers complete a supplier questionnaire detailing supplier capabilities related to manufacturing processes, quality control, delivery, and technology, and requesting other
information relative to overall management of the supplier company

ITW also conducts internal research relating to modern slavery risk using U.S. government and non-governmental organization resources, conducts supplier outreach in connection with our conflict minerals country of origin inquiries and participates in industry groups and engagement with other stakeholders. As part of our supplier risk assessment process, we also use a proprietary supply chain risk checklist that guides us in identifying suppliers with the highest risks of modern slavery in their operations. In addition, as discussed below, we require
certifications from the highest risk suppliers.

Audits. Prior to placing business with a supplier, an onsite supplier visit may be made by ITW personnel for purposes of confirming supplier overall capabilities related to manufacturing,
quality, delivery, and technology, and assessing overall supplier risk. Additionally, after business has commenced with a supplier, onsite supplier visits may be performed periodically by ITW personnel. Although the specific purpose of onsite visits is not typically to assess modern slavery, compliance with Company standards for modern slavery is covered within the overall supplier assessment, and we believe that onsite supplier visits by ITW personnel discourage abusive working conditions.

Contract Terms. Our standard Terms and Conditions of Purchase provide that direct suppliers must comply with all applicable laws against slavery, human trafficking and child labor. Terms and Conditions of Purchase also require direct suppliers to comply with our Supplier Code ofConduct.

Supplier Certifications. We evaluate our purchased products against the U.S. Department of Labor’s List of Goods Produced by Child Labor or Forced Labor for likely countries and industries prone to modern slavery to help identify high-risk suppliers ITW may utilize. Based on this evaluation, we provide education on our Supplier Code of Conduct to identified possible high-risk suppliers and ask them to sign a declaration that they are aware of and comply with our Supplier Code of Conduct, including its provisions regarding slavery and human trafficking. We have obtained certification of compliance from 100 percent of these identified possible high-risk suppliers.

We require annual re-certifications from any identified high-risk suppliers. In addition, we require substantial suppliers who sell us product that contains so-called “conflict minerals” to certify as to the origin of the minerals or other requested material to determine whether such minerals or materials may be supporting conflict in central Africa. These certifications are in part intended to help identify and mitigate the risk of modern slavery, human trafficking, child labor and other violations of human rights.

Grievance Mechanism. The Company maintains a confidential whistleblower help line by which all employees, suppliers and other third parties may report compliance failures by employees,suppliers or contractors, including with respect to modern slavery. The contact information for our helpline is

Internal Accountability and Training

Compliance Team. At the corporate level, we have a Responsible Sourcing Committee that meets regularly on human rights and other topics related to responsible sourcing. Employees at our decentralized business units also are involved in compliance efforts and are responsible to ensure they are sourcing appropriately, including consideration of the risks related to modern slavery in the supply chain.

Training and Knowledge Management. Our sourcing personnel are trained in overall supplier expectations, including the requirement to act ethically and according to our Supplier Code of Conduct. In addition, we require our global sourcing employees, global employees who work withsuppliers and customers on conflict minerals requests, and our Responsible Sourcing Committee members to undergo specific modern slavery training intended to generate awareness and examples of best practices, particularly with respect to mitigating risks within our product supply chains, and to enable our sourcing professionals to better recognize the signs of modern slavery and act to address any identified issues. In 2018, we enhanced the content of our modern slavery training and expanded the group of employees required to undergo such training to the groups mentioned above. In 2019, we continued providing enhanced training to all new employees in those groups. We also host an internal website that contains this training and additional materials on this topic. To date, no issues of concern have been identified by our personnel regarding any potential modern slavery at our suppliers.

Employee Certifications. Employees are periodically required to certify to their compliance with the ITW Statement of Principles of Conduct. In addition, our modern slavery training,
mentioned above, also requires the employee groups described above to undergo periodic certification of compliance.

Additional Corporate Social Responsibility Efforts

For more information on our efforts and our achievements relating to corporate social responsibility, see our Corporate Social Responsibility Report, which is available at

Solely for purposes of compliance with the UK Modern Slavery Act, this Statement was approvedby the Board of Directors of ITW Limited on June 24, 2020 and signed by a director of that entityas indicated below.

Giles Hudson, Director
June 24, 2020